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c.s (chris) cutlan- managing director

C.S (Chris) Cutlan- Managing Director

Chris began his small business career at age thirteen standing on an apple box washing windows after school at a Kelowna Esso service station. At fifteen he was assistant manager of the operation and as he puts it "Loved every minute of it."

At eighteen Imperial Oil hired Chris as a manager trainee for their corporate Servacar operations and ten years later he was Servacar Western Division Manager (BC, Alberta, Saskatchewan and Manitoba) with 400 staff and $60 M in annual sales. Over his twenty two years with Imperial Oil Chris held a variety of positions ranging from retail store development and construction to coordinating new offers to retail stores, Tim Horton outlets and convenience store operations to carwash and service bay management and customer satisfaction initiatives. Chris developed multiple skill sets including troubleshooting, understanding issues facing the service station industry, working effectively with lessees and operators, business planning, budgeting, marketing, reward and staff retention programs. On many occasions he was charged with taking back the reins at operations that were run down or closed, then reinventing, reopening re-trenching and turning them into efficiently run, profitable core assets.

Chris has had extensive experience working with non-profit groups during his career. In 1990-1992 Chris served as a member of the board of directors for Crime Stoppers in the Okanagan. As founding President of The Sunshine Foundation of Canada, Okanagan Chapter in 1993-1997 Chris was instrumental in spear heading the first ever Dreamlift to Disneyland from Kelowna, BC. Upon relocating to the Sunshine Coast of BC in 1997, he quickly saw the need for a tourism based group on the coast that would recognize the Bed and Breakfast, Cottage industry. As Founding President he organized the Sunshine Coast Bed and Breakfast, Cottage Owners Association and served as a director from 1997-2003. The group has now grown to over 160 members received the award for Technology in Tourism Award by Tourism, BC. Chris also served on the board of directors for Vancouver Coast and Mountains from 2002-2004 and is looking forward to further developing his tourism industry skills.

At age forty-one Chris retired from corporate life to pursue a personal goal of developing a consulting firm to assist small tourism business owners to achieve their own success and personal goals. This new virtual organization consists of a team of people that work in a virtual hub with the latest in technology and video conferencing solutions to work with clients in Canada and the United States and in resort areas throughout North America.

Chris and his family live on the Sunshine Coast of British Columbia and have operated a small business Tranquility Bay Waterfront Spa for the past ten years. Tranquility Bay is a living laboratory for solid small business operations . The business has all of the fundamentals to learn from; web site presence, a comprehensive small business software accounting system, effective marketing plans, customer satisfaction programs, web application and design basics.

In 2004 Chris and Krista began designs on a brand new destination Boutique Bed and Breakfast The Tuwanek Hotel.  Construction commenced in 2005 and in March 2006 the new location was opened. Very quickly the Tuwanek Hotel has become known for its 5 start service and amenities and now rivals some of the top destination locations on the Westcoast of British Columbia.

Our near term plans include offering  hands on workshops and  programs on small business operation as well as bed and breakfast operations. Tranquility Bay provides an excellent training ground for new business owners to receive hands on skill building while meeting and working in a beautiful and relaxed Oceanside retreat. A Business Spa!

Chris' ability to listen and fully understand his customer's small business needs, then tailor and coordinate the appropriate resources to the success of that business has helped many new and existing small business owners to achieve measurable results in a short period of time.

If you would like more information on how SunTech can help your small business call Chris Toll Free at 1-866-326-1234 or e-mail Chris as he would be happy to meet at your convenience online, by phone or in persons to understand your needs and how SunTech might help you achieve success.

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Visit our Tourism Resource Centre for valuable links and information to help your small tourism business.
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